How we collect, use, protect, and display information on the platform.
This Privacy Policy explains how Fix in New York collects, stores, uses, displays, and protects information related to your use of the platform. By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, you should not use the Site. The Site is a platform where users may publish Services, Requests, profile details, images, and related content, and where visitors may browse publicly available information.
We may collect information that you provide voluntarily when using the Site, including your email address, name, phone number, profile details, listing content, text entered in forms, uploaded images, and other information that you choose to submit.
We may also automatically collect certain technical information such as your IP address, approximate location based on IP, browser type, device type, operating system, referring pages, pages visited, session duration, date and time of use, interaction data, and technical identifiers such as cookies, sessions, and similar tools.
We may collect information submitted through contact forms, support forms, report forms, login and verification forms, publication forms, profile settings, and other parts of the Site. If optional features are introduced, additional information may be collected as reasonably necessary to operate those features.
We may use collected information to operate the Site, maintain user accounts, verify access, publish listings and profile details, respond to messages, improve performance, prevent abuse, detect suspicious activity, enforce platform rules, investigate reports, comply with legal obligations, and protect the rights, safety, and integrity of the Site, its users, and third parties.
Some platform functions may rely on automated technical processes, including spam filtering, security checks, abuse detection, visibility controls, technical moderation tools, traffic analysis, and fraud prevention logic. These systems may temporarily restrict, flag, delay, or process certain actions for technical or security reasons.
We may also use information in aggregated, statistical, anonymized, or non-personally identifiable form for platform improvement, diagnostics, internal analytics, abuse prevention, product development, and general service administration.
The Site allows users to publish content that may become publicly visible. This may include listing titles, descriptions, images, category information, locations, and profile-related information that the user chooses to make visible.
Users independently decide, at the time of publishing or later in profile settings, whether to show their name, phone number, or email address publicly. These fields may be shown or hidden depending on the user’s own settings and choices.
If you publish information publicly, you understand and accept that it may be viewed, copied, saved, indexed, screenshotted, archived, cached, quoted, reposted, or otherwise used by third parties outside our control. We are not responsible for how other people, search engines, third-party services, or external systems use information that you choose to make public.
We do not sell, share, or transfer personal data of our users. We do not give anyone private contact details and we do not pass user information to third parties except where reasonably necessary to operate the Site, comply with law, protect rights or safety, investigate abuse, or work with technical service providers that support hosting, infrastructure, email delivery, analytics, moderation, security, backups, or other platform operations.
We may share limited information with service providers, advisors, contractors, hosting partners, email providers, infrastructure vendors, analytics providers, fraud prevention tools, legal advisors, accountants, or authorities where such sharing is reasonably necessary, legally required, or appropriate to protect the Site, our rights, our users, or third parties.
We do not guarantee that third-party providers, networks, search engines, browsers, plugins, hosting systems, delivery systems, or other external services will never cache, log, process, mirror, archive, or technically store data that passes through or appears in relation to the Site. Their handling of information is governed by their own policies and systems.
The Site may use cookies, session identifiers, browser storage, tokens, technical logs, and similar technologies to maintain sessions, remember settings, improve security, reduce abuse, measure usage, and support normal platform functions.
You may disable cookies or similar tools in your browser settings, but some parts of the Site may stop working properly or may become unavailable.
We are not responsible for any limitations, errors, or access problems caused by your browser, extensions, privacy tools, ad blockers, antivirus systems, device settings, or disabled cookies.
We implement reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, destruction, alteration, or disclosure. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
Data may be stored, processed, transmitted, backed up, mirrored, cached, or routed through systems and infrastructure located in the United States or in other locations where our providers or technical services operate. Server location, provider choice, and storage architecture may change over time without prior notice when reasonably necessary for performance, maintenance, security, or technical administration.
In the event of a suspected or confirmed security incident, unauthorized access, data breach, infrastructure failure, or other security-related issue, we may investigate, restrict access, remove content, suspend features, or take other reasonable steps. Where legally required, we may provide notice by email, on-site message, announcement, or other available method.
If you upload images, files, or other materials, or if you submit information through any form, you are responsible for ensuring that such content is lawful, accurate, authorized, and does not violate the rights of any third party. You should not submit private, confidential, sensitive, restricted, or third-party information unless you have the right to do so.
The Site Administration may apply technical limits to uploads, including limits on file count, file size, format, dimensions, storage period, display resolution, compression, visibility, or processing rules. Files may be rejected, compressed, removed, or technically modified for performance, security, moderation, or storage reasons.
We are not responsible for any claim arising from information, images, files, contacts, descriptions, or other materials submitted by users, including claims related to privacy, publicity rights, defamation, ownership, consent, misrepresentation, infringement, or misuse.
We may retain information for as long as reasonably necessary to operate the Site, maintain security, comply with legal obligations, resolve disputes, enforce policies, investigate abuse, maintain backups, or protect legitimate interests related to platform operations.
If account deletion or content deletion tools are available, you may use them to remove your account or content. However, deletion from the active platform does not necessarily mean that all copies are immediately or permanently erased from every system, backup, log, cache, archive, third-party mirror, search engine index, or technical storage layer.
We are not responsible for cached, archived, mirrored, or indexed copies retained by external services, browsers, search engines, third-party systems, internet archives, network tools, or other entities beyond our reasonable control.
The Site may use analytics, diagnostics, anti-spam tools, abuse detection systems, delivery services, performance monitoring services, content delivery systems, email systems, and other third-party technical tools. These services may process limited technical data such as device type, browser information, IP-related data, approximate location, or interaction events as reasonably necessary for operation, security, diagnostics, or service improvement.
We do not control every technical practice of third-party services and do not guarantee uninterrupted availability, retention periods, error-free handling, or permanent deletion within their systems. Their services may be governed by their own rules, technical standards, internal retention policies, or legal obligations.
By using the Site, you understand that some data processing may occur through such technical tools as part of normal internet and platform operations.
The Site may contain links to third-party websites, services, social pages, maps, contact methods, or other external resources added by users, administrators, advertisers, or technical integrations. Such links are provided for convenience only.
We do not control, do not routinely review, and do not guarantee the availability, legality, security, privacy practices, content, truthfulness, or technical safety of third-party sites. Any visit to an external website is entirely at your own risk.
We are not responsible for any damage, loss, claim, tracking, malware, fraud, data collection, privacy issue, transaction, or consequence arising from your visit to or use of any third-party website, service, or external page linked from the Site.
Depending on your location and applicable law, you may have certain rights regarding your information, including the right to access, correct, update, or request deletion of certain data, subject to legal, technical, operational, and security limitations.
Where account tools are available, you may use them to update profile data, control visibility, or manage certain settings. Where such tools are not available, you may contact us through the Contacts page.
We may request reasonable verification before processing certain requests, and we may refuse, limit, or delay requests where permitted or required by law, where identity cannot be verified, where the request is technically impractical, repetitive, abusive, conflicts with legal obligations, affects the rights of others, or would compromise security, fraud prevention, investigations, records, or platform integrity.
The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal data through the Site, please contact us so that we can review and, where appropriate, remove the information.
This Site and all related features are provided on an “as is” and “as available” basis. We make no warranties or guarantees of any kind, express or implied, regarding availability, security, reliability, accuracy, completeness, suitability, or fitness for any particular purpose.
We do not guarantee that the Site will always be available, uninterrupted, secure, timely, error-free, virus-free, or free from harmful components, nor do we guarantee that information will always remain available, recoverable, current, or protected from every possible risk.
To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, punitive, or other damages, including loss of data, privacy claims, reputational harm, business interruption, lost opportunity, lost profits, technical loss, external misuse of public information, third-party conduct, cached copies, or any other result arising from or related to your use of the Site, your reliance on content, your publication choices, technical failures, security incidents, or third-party systems.
We may update, modify, expand, shorten, replace, or otherwise change this Privacy Policy at any time, with or without prior notice, to reflect platform changes, legal requirements, operational needs, technical changes, or administrative decisions.
The current version will be published on this page. Continued use of the Site after changes are posted means that you accept the updated version of this Privacy Policy.
If you have questions about this Privacy Policy or want to make a privacy-related request, please use the contact options available on the Contacts page.